When we will remedy or refund
Contact us if paid scans are not delivered, cannot be opened during the access period, materially differ from the locality scan set selected, or are otherwise not supplied as described. We may restore access, supply the correct scans, or refund the payment as appropriate.
Change-of-mind cancellation
Digital content is normally supplied immediately after payment. Before checkout, consumers are asked to request immediate delivery and acknowledge that, once delivery begins, they lose the right to cancel the delivery. Mandatory rights for faulty, incomplete or misdescribed digital content remain unaffected.
How to request help
Use the request form, select “Other,” or email support@opusarchive.com. Provide the Stripe payment reference and explain the problem. Do not send full card details.